Frequently Asked Questions β Woven Gallery
Frequently Asked Questions
Everything you need to know before buying your perfect rug.
At Woven Gallery, we aim to make your shopping experience simple, transparent, and reliable.
ποΈ Orders & Payments
How can I place an order?
You can place your order directly through our website or via WhatsApp/Instagram for assisted buying.
What payment methods do you accept?
We accept UPI, debit/credit cards, bank transfers, and COD for select locations.
Can I cancel or modify my order?
Orders are processed immediately after confirmation, so cancellations or modifications are not possible.
π Shipping & Delivery
Do you deliver across India?
Yes, we offer Pan-India delivery including metro and tier-2 cities.
How long does delivery take?
Orders are shipped within 2β4 days and delivered within 5β10 days depending on location.
How can I track my order?
Youβll receive a tracking link via WhatsApp, SMS, or email once your order is dispatched.
π Returns, Replacement & Refunds
Do you accept returns?
We currently do not accept returns, as each product is carefully checked and packed before dispatch.
What if I receive a damaged product?
We offer free replacement for damaged or defective items.
A clear unboxing video (starting from sealed package) is required.
Can I exchange for size or color?
Yes, exchanges are possible.
Two-way shipping charges will apply.
Do you offer refunds?
We do not offer refunds. Replacement options are available as per policy.
𧡠Product Information
Are your carpets handmade?
We offer both premium machine-made and hand-tufted carpets.
What materials are used?
Our rugs are made using high-quality materials like polyester, wool blends, and viscose.
Do rugs shed?
Some shedding is natural initially and reduces with regular use.
Can sunlight damage rugs?
Prolonged exposure to sunlight may cause fading. We recommend indirect placement.
π§Ό Care & Maintenance
How do I clean my rug?
Vacuum regularly and blot spills immediately. Avoid harsh chemicals.
Can I wash the rug with water?
We recommend dry cleaning or spot cleaning only.
πΌ Trade & Bulk Orders
Do you offer bulk pricing?
Yes, we provide special pricing for interior designers, architects, and bulk buyers.
How can I apply?
Contact us via WhatsApp to join our trade program.
π Support
How can I contact you?
π +91 76784 79518
π§ contact.wovengallery@gmail.com
πΈ Instagram: @woven.gallery
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